This post could also have been titled, How to avoid the #1 biggest Twitter mistake that many businesses make – only promoting yourself or your business on Twitter. Tweeting only your stuff; your news, your blog posts, your promotions. Me, me, me communications.
It may seem like a waste of your precious time to do anything but promote your business via Twitter. But you must consider how Twitter works, and how it is used.
INTERACTION. CONNECTION. BUILDING RELATIONSHIPS. PROVIDING VALUE.
When you don’t use Twitter with these important considerations in mind, your Twitter stream becomes a form of advertising and background “noise.”
Imagine visiting a trade show booth, where there is simply a screen that flashes messages. There is someone there pushing buttons on a remote to bring new messages to the screen, but if you ask them a question, they ignore you. If you make a comment, not a flicker of response. How weird would that be? Well, by only promoting yourself on Twitter, that’s essentially a digital version of that situation.
Well, so what? Is that really such a big deal?
Actually, yes. It makes a BIG difference to your Twitter success in a couple of important ways. For one, many people have a look at a Twitter user’s stream before making the decision to follow them or not. If all they see is self-promo, they know that there is no point to trying to make a relationship with you, because that’s not what you’re there for. If you don’t interact, you’re just screaming – “Don’t follow me because I’m not interested in making a connection with you.”
Another major downfall to not interacting is that your business will not get the same exposure as you would if you were genuinely connecting and communicating with others. If you don’t get mentioned, you won’t be in the Twitter streams of others. This is an important part of getting more followers. By mentioning others, and responding to them, you will be getting responses back and increased exposure. And that’s what you want, after all.
Strictly self-promoting is a pretty sure fire way to make sure that you are ignored on Twitter.
How can I be more effective on Twitter?
Are you guilty of blasting out a bunch of messages, not interacting at all with your audience and, worst of all, not getting any responses? Let’s turn that around!
Twitter is a very powerful communications tool for small businesses, if used properly. You have to find the right balance of self-promotion and interaction, and it is generally agreed that the 80/20 rule is a good benchmark. Only 20% of your tweets should be self-serving and about your business. So what the heck should the rest of your tweets be about? I’m glad you asked. That’s exactly what I want to get in to…
SHARE INDUSTRY NEWS
You most likely already keep tabs on industry news, whether via Google alerts, blogs/ newsletters you are subscribed to, or industry publications you have bookmarked. If you don’t, time to get started. Just pick a few and spend a little bit of time each week skimming through. Tweet anything you come across that you think would be relevant or of interest to your Twitter followers. In this way, you are becoming a valuable source of information.
SHARE OTHER PEOPLE’S STUFF
You might also come across some interesting tweets and articles on Twitter – why not retweet? Again, you’re offering up value, and boosting your visibility and credibility. This is also a great way to start or build upon a relationship with the people or organizations you are retweeting.
KEEP AN EYE ON YOUR @ MENTIONS
Ignoring your @ mentions is by far the biggest faux pas that I can caution you against. These are people that have mentioned you specifically, and have exposed all of their followers to you. My rule of thumb – always respond to @ mentions (unless it really isn’t appropriate). Even a simple “thanks” goes a long way. Most importantly, it shows that you interact with people. This makes you more likeable and encourages others to interact with you too; crucial to Twitter success.
Ask questions surrounding your business or industry. Get some conversations or discussions going. Not only does this encourage interaction, you could also gain some valuable insight that would help your business.
REVEAL YOUR PERSONAL SIDE
Lots of people share inspirational quotes or personal anecdotes. Choose topics that are important to you and show your personal side. People are on Twitter to connect with like-minded people. This helps bring a personal dimension to a digital relationship.
If you are tweeting as a business, you can still get more “personal.” Focus on general topics that relate to your business’ values. It’s not necessarily about sharing what you had for breakfast (I don’t know how many times I’ve heard someone scoff that Twitter is silly for precisely this reason ). But talking about what you had for brekkie could certainly make sense if your business revolves around health, nutrition or well, food.
JUMP INTO CONVERSATIONS
You’ve got your Twitter lists set up for the exact purpose of monitoring specific Twitter users. So jump into conversations with them whenever you see a tweet that catches your eye. You could congratulate them on a success. Answer a question. Share a personal response to something they have shared. Keep it friendly and imagine that you are having a conversation with someone. This makes the interaction seem much more natural, and makes it a whole lot more fun!
As long as you remember the 80/20 rule and connect with others on Twitter in a valuable and genuine manner, you’ll be well on your way to Twitter success. If you have any other tips for avoiding the self-promotional deluge or personal Twitter experiences, please share in the comments!
Comments, likes and tweets are always appreciated! Did I mention that I LOVE your feedback?
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